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Our Guarantee


It is our goal to exceed your expectations. If you are not happy with any of our products, simply return them to us within 12 months of the order date and we’ll promptly exchange or issue a refund. Please see below for details.


All goods are guaranteed 100%. If you are not satisfied with any purchase, simply return the goods (unwanted goods in new condition, or faulty goods) within 12 months, and we will exchange, replace, or refund you by your original payment method.

If you wish to exchange, or get a refund for, an unwanted product, then return it to us in new condition with a completed Returns Form (see below). Returning the product to us will be at your expense and we will promptly send the requested exchange to you. You will be credited in full for the returned items and recharged for the new products. Refunds for unwanted goods are made less the postage component of the original purchase price.

However, if we have made an error, or the goods are faulty, please contact us straight away, within the 12 month guarantee period, so that we can arrange return postage and exchange or full refund. You can email us any time at or call one of the free phone numbers below.

Returns Forms:

Please note that if the products you wish to exchange were received as a gift please ensure that you supply us with the name and address of the original purchaser on the Returns Form.

Returns addresses

(For Australian customers only)
Returns Returns
New Zealand Nature Company New Zealand Nature Company
124 Apirana Avenue PO Box 2
Glen Innes, Auckland 1072 Strawberry Hills
New Zealand Sydney, NSW 2012

Please enclose all details, information and instructions. Airmail Post is best for overseas returns.


New Zealand Nature

Customer Guarantee


Worldwide Customers

Call Us Toll-Free


New Zealand Customers

International Dial

  Our aim is to exceed your expectations. We guarantee to refund your money or exchange any product that isn't 100% satisfactory.

It's that simple!
All goods shipped are insured.
  • UK 0800 028 0664
  • NZ 0800 77 11 33
  • Canada 1800 655 9341
  • Australia 1800 147 603
  • Ireland 1800 357 240
  • Germany 0800 100 8707
  • Netherlands 0800 022 0958
  NZ +64 9 578 5001

NZ Time: GMT+12.
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