It is our goal to exceed your expectations. If you are not happy with any of our products, simply return them to us within 12 months of the order date and we’ll promptly exchange or issue a refund. Please see below for details.
RETURNS & REFUNDS
All goods are guaranteed 100%. If you are not satisfied with any purchase, simply return the goods (unwanted goods in new condition, or faulty goods) within 12 months, and we will exchange, replace, or refund you by your original payment method.
If you wish to exchange, or get a refund for, an unwanted product, then return it to us in new condition with a completed Returns Form (see below). Returning the product to us will be at your expense and we will promptly send the requested exchange to you. You will be credited in full for the returned items and recharged for the new products. Refunds for unwanted goods are made less the postage component of the original purchase price.
However, if we have made an error, or the goods are faulty, please contact us straight away, within the 12 month guarantee period, so that we can arrange return postage and exchange or full refund. You can email us any time at firstname.lastname@example.org or call one of the free phone numbers below.
Please note that if the products you wish to exchange were received as a gift please ensure that you supply us with the name and address of the original purchaser on the Returns Form.
||(For Australian customers only)
|New Zealand Nature Company
||New Zealand Nature Company
|124 Apirana Avenue
||PO Box 2
|Glen Innes, Auckland 1072
||Sydney, NSW 2012
Please enclose all details, information and instructions. Airmail Post is best for overseas returns.