All processes, to ensure individual and collective safety, are being observed as per guidelines specified by each country. 

  • For orders leaving New Zealand, there are delays at various stages throughout their journey. This is because of reduced air freight capacity worldwide, as well as lockdown levels and increased demand for delivery services within each country. We are unable to be more specific as the situation changes frequently.
  • Click on the relevant country name below, or that of the internal delivery service provider, for more information about delivery.
  • We thank you for your patience, your understanding and your support!

NEW ZEALAND: Delivery within New Zealand is by NZ Post/Courier Post (if in a bag) or Aramex (if in a parcel). Contactless Delivery and physical distancing applies nationwide. 

AUSTRALIA: Delivery within Australia, as the agent of NZ Post, is by Australia Post

ASIA: We can currently deliver to selected countries, Click Here to see where, how and why. Effective 29 October 2020

UNITED STATES: Delivery within USA, as the agent of NZ Post, is by United States Postal Service 
New Returns Procedure effective October 2021 | CLICK HERE

CANADA: Delivery within Canada, as the agent of NZ Post, is by Canada Post

UNITED KINGDOM (and Northern Ireland, Guernsey, Jersey, Isle of Man): Delivery within UK, as the agent of NZ Post, is by Yodel Delivery Network Ltd.

EUROPE: We can currently deliver to selected countries. Click Here to see where, how and why.
Note all orders for delivery within Europe are routed through the UK. Any situation affecting transport from UK to Europe will affect delivery times.

Click Here to Email us or phone (NZ) 0800 240167 or (Other Countries) +64 3 9700441 and leave a message. We will endeavour to reply, or call you back within 48 working hours.

Stay strong, stay safe and all the best from the New Zealand Nature Team