Delivery/Shipping to Asia

As defined by New Zealand Post = Brunei, Cambodia, China, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Marshall Islands, Micronesia, Myanmar (Burma), North Korea, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan, Thailand, Timor-Leste, Vietnam.

  • We contract New Zealand Post to send your order by insured airmail or, to come countries, by international courier.
  • Despatch emails are sent automatically, on our behalf, by New Zealand Post from noreply@notification.starshipit.com
  • Please remember to correctly enter your delivery address and your email address when you order, and also to check your junk mail or spam folder!
  • Once your order arrives in the destination (your) country, their Post Office is the delivery agent under the terms of the Universal Postal Union.
  • Depending upon the weight and/or value of your order, one or more of the following options will be offered to you.
  • Note: "Airmail" - please allow approx. 6-10 business days after despatch date for order delivery. ("business days" = Monday to Friday excluding NZ public holidays)
  • Note: "International Airmail" - please allow approx. 4-6 business days after despatch date for order delivery.

Airmail: No Tracking

  • Your despatch email will contain a parcel reference code with prefix “UW" and a link to New Zealand Post's track and trace service. 
  • It is not a tracking code, but will show a despatch time/date from our premises.

Airmail + Tracking

  • Available only for Hong Kong SAR China, Japan, Malaysia, Singapore, South Korea.
  • Your despatch email will contain a tracking code with prefix “LX” and a link to New Zealand Post’s track and trace service.
  • Once it has arrived in the destination (your) country, you may possibly see more localised information by entering your tracking code into the track and trace service of the destination (your) country's Post Office.

Airmail: Limited Tracking

  • Your despatch email will contain a parcel reference code with prefix “CC” or "CV" and a link to New Zealand Post’s track and trace service. It is not a tracking code, but should show a despatch time/date and entry time/date into the destination (your) country.
  • Once it has arrived in the destination (your) country, you may possibly see more localised information by entering your parcel reference code into the track and trace service of the destination (your) country's Post Office.

Intl. Courier (International Courier)

  • Available only for China, Hong Kong SAR China, Japan, Macau SAR China, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.
  • Your despatch email will contain a tracking code with prefix “EP” and a link to New Zealand Post’s track and trace service.
  • Once it has arrived in the destination (your) country, you may possibly see more localised information by entering your tracking code into the track and trace service of the destination (your) country's Post Office.
  • Note: This service does require signature on delivery.

If your order is late or tracking information shows e.g. it has been “in transit” for an unusual length of time, please contact us.

    • Delivery times are targets and can be affected by e.g. processing delays or adverse weather.
    • If your order has not arrived within 15 business days after despatch, we can lodge a formal enquiry with New Zealand Post.
    • This will usually result in New Zealand Nature replacing or refunding your order if it cannot be found.