DELIVERY/SHIPPING WORLDWIDE | All services are tracked and insured.

Delivery within New Zealand is by New Zealand Post Courier or by Aramex. Delivery internationally is by New Zealand Post then delivery within the destination country is by the postal administration of that country except within the UK, and except for International Express Courier (DHL) Services.

• After you order, we send you automatically, an order confirmation from orders@nznature.co.nz to the email address you provided when you ordered.
• When we despatch your order from Nelson, New Zealand, we sent you automatically, another email with your tracking code and link to New Zealand Post Track and Trace service.
• On our behalf, despatch emails are also sent automatically by New Zealand Post from noreply@notification.starshipit.com
  • Please remember to correctly enter your delivery address and to correctly enter your email address (also to check your junk mail or spam folder)
  • Please also remember to regularly check the tracking of your order and monitor its journey.
• Click on the country/postal zone below for the important details regarding delivery/shipping services, costs, and time.

NEW ZEALAND | Delivery within New Zealand is by New Zealand Post/Courier (if in a bag) or Aramex (if in a parcel). 

AUSTRALIA | Delivery within Australia is by Australia Post 

SOUTH PACIFIC | Delivery within each country is by the postal administration of that country except International Express Courier (= DHL) 

ASIA | Delivery within each country is by the postal admnistration of that country except International Express Courier (= DHL) 

UNITED STATES | Delivery within USA is by the United States Postal Service except International Express Courier (= DHL) 

CANADA | Delivery within Canada is by Canada Post except International Express Courier (= DHL)

UNITED KINGDOM | Delivery within the United Kingdom ( and Isle of Man)  is by Royal Mail

EUROPE | Delivery within each country is by the postal admnistration of that country except International Express Courier (= DHL) 

Note all orders for delivery within Europe are routed through the UK. Any situation affecting transport from UK to Europe will affect delivery times.

REST OF WORLD | Delivery within each country is by the postal administration of that country except International Express Courier (= DHL)  

SPECIAL NOTE | CUSTOMS DUTY & SALES TAX

• On some occasions customs services inspect parcels. This may result in duty and sales tax being applied.(This particularly applies in Europe)
• We at New Zealand Nature have no control over this and it remains the responsibility of the individual customer so please track your order regularly. 
• However, if we are shipping your order to New Zealand or Australia, the relevant Goods & Services Tax is applied automatically when you order. 
• If we are shipping to the UK (or Isle of Man) VAT is included in UK£ prices and  added automatically to NZ$, AU$ and US$ prices. Any import duty that may apply upon entry to the UK is not accounted for.
• Click Here to learn more about the application of New Zealand & Australia GST, and UK VAT

SPECIAL NOTE | GIFTING

• When the name of the order recipient differs from yours, we assume it is a gift and therefore no documentation related to the order value is enclosed.
• However, orders sent out of New Zealand do require a customs declaration on the outside specifying parcel contents and their value.
• We enclose a standard “Best Wishes from” note bearing your name so that the recipient knows we have sent the order on your behalf.
• New Zealand Nature does not currently offer a giftwrapping or card writing service.

SPECIAL NOTE | OVERDUE ORDERS

• If your order is late, or tracking information shows e.g. it has been “in transit” for an unusual length of time, please contact us
• We can then lodge a formal enquiry with New Zealand Post who then place a formal enquiry with the delivery agent in the destination country.
• BUT, you must contact us within 30 days of order despatch from our premises.
• If your correctly addressed parcel is genuinely lost by New Zealand Post or its delivery agent, we will replace/refund you.
• Note that our insurance does not cover theft/loss after delivery to your correctly specified address.