We contract New Zealand Post to deliver within New Zealand (Courier Post) and internationally (Airmail).
After you place an order, we send you an order confirmation from orders@nznature.co.nz
When your order is despatched from our premises in Nelson, New Zealand, you will be sent another email containing, as relevant, your tracking or parcel reference code.
Despatch emails are sent, on our behalf, by New Zealand Post from noreply@notification.starshipit.com
Please remember to provide a correct, deliverable address, and to correctly enter your email address (also to check your junk mail or spam folder!)
Delivery/Shipping within New Zealand is by Courier Post
- We deliver to PO boxes and rural locations. Signature is not required upon delivery.
- Shipping is a flat fee = NZ$8.00 per order, per destination within New Zealand regardless of content.
- Allow approximately 2-3 business days to most urban areas, plus and extra 1-2 days for rural delivery.
- Click here to learn more about Delivery/Shipping within New Zealand.
Delivery/Shipping to Other Countries is by Insured Airmail
- Shipping is determined by the destination, order weight and the shipping option you select.
- Shipping is visible on the right hand side of your shopping cart under "Summary" and "Estimate Shipping and Tax".
- One or more options will be offered depending upon the service available from New Zealand Post to that destination.
- Airmail: No Tracking
- Airmail+Tracking
- Airmail: Limited Tracking
When your order arrives in it's destination (your) country, their postal administration (post office) becomes the delivery agent under the terms of the Universal Postal Union.
Delivery times, based upon New Zealand Post's targets are below. Click on the country/postal zone name for specific important information.
- Australia - approximately 3-6 business days after despatch date.
- United States - approximately 6-10 business days after despatch date.
- Canada - approximately 10-14 business days after despatch date.
- United Kingdom (Great Britain & Northern Ireland) - approximately 6-10 business days after despatch date.
- Europe - approximately 10-14 business days after despatch date.
- South Pacific - approximately 6-10 business days after despatch date.
- Asia - approximately 6-10 business days after despatch date.
- Rest of World - approximately 10-14 business days after despatch date.
- Note - "business days" are Monday through Friday excluding New Zealand public holidays.
Special Note - Customs Duty & Sales Taxes
- On some occasions customs services inspect parcels. This may result in duty and sales tax being applied.
- We at New Zealand Nature have no control over this and it remains the responsibility of the individual customer.
- However, if we are shipping your order to New Zealand or Australia, the relevant Goods & Services Tax is applied automatically when you order.
- Click here to learn more about the application of New Zealand & Australia GST
Special Note – Gifting
- When the name of the order recipient differs from yours, we assume it is a gift and therefore no documentation related to the order value is enclosed.
- However, orders sent out of New Zealand do require a customs declaration on the outside specifying parcel contents and their value.
- We enclose a standard “Best Wishes from” note bearing your name so that the recipient knows we have sent the order on your behalf.
