DELIVERY/SHIPPING to UNITED STATES | NEW Service Airmail Tracked DIRECT

Due to Covid-19, and its impact upon international air freight services, please allow extra days to the published delivery times below. We are unable to be specific as information changes daily. There may also be delivery delays within the USA influenced by local conditions → CLICK HERE for updates on any delivery delays within the USA. Thank you for your patience, your understanding and your support!

We contract New Zealand Post to send your order by insured airmail, or international courier, or by International Express Courier.

  • Within the USA, the delivery agent is the United States Postal Service except for International Express which is DHL.
  • After order despatch from Nelson, New Zealand, you will be sent automatically an email with your tracking code and a link to the New Zealand Post Track and Trace service.
  • This tracking code can also be used on the USPS Track and Trace service and should offer more information within the USA.
  • Despatch emails are also sent automatically, on our behalf, by New Zealand Post from noreply@notification.starshipit.com
  • At checkout, one or more of four options will be presented to you depending upon the weight of items in your order.
    • Please remember to correctly enter your delivery address and your email address when you order, and also to check your junk mail or spam folder!
    • Please monitor your parcel's progress regularly, and especially when delivery appears imminent.

1. NEW Airmail Tracked DIRECT | CLICK HERE to see How it Works | Effective 10-Mar-22
Avoids delays, upon arrival in USA, related to regular customs clearance procedures, and the regular USPS domestic delivery network.
Orders have a much better chance of meeting (pre-Covid) target delivery times = 4-10 business days under current Covid19/Omicron conditions. 
→ Your despatch email will contain a tracking code and a link to the New Zealand Post Track and Trace service. Orders are scanned 6 times on their journey to the USA.
→ This tracking code can also be used on the USPS Track and Trace service and should offer more information within the USA.

2. AIRMAIL + TRACKING
Please expect delays to the pre Covid-19 delivery target = 6-10 business days. (i.e. Monday-Friday excluding New Zealand public holidays)
→ Your despatch email will contain a tracking code with prefix “LX” and a link to the New Zealand Post Track and Trace service.
→ This tracking code can also be used on the USPS Track and Trace service and should offer more information within the USA.

3. INTERNATIONAL COURIER (Intl. Courier) Signature Required Service
Please expect delays to the pre Covid-19 delivery target = 4-6 business days. (i.e. Monday-Friday excluding New Zealand public holidays).
This is a signature required service. To minimise delays, someone must be available to sign for the parcel. Local Covid-19 protocols apply.
→ Your despatch email will contain a tracking code with prefix “EP” and a link to the New Zealand Post Track and Trace service.
→ This tracking code can also be used on the USPS Track and Trace service and should offer more information within the USA.

4. INTERNATIONAL EXPRESS COURIER (Intl. Express Courier) Signature Required Service
Please expect delays to the pre Covid-19 delivery target = 2-4 business days. (i.e. Monday-Friday excluding New Zealand public holidays).
This is a signature required service. To minimise delays, someone must be available to sign for the parcel. Local Covid-19 protocols apply.
NOTE: This service does NOT deliver to PO Boxes.
→ Your despatch email will contain a tracking code with prefix "ED" and a link to the New Zealand Post Track and Trace service.

If your order is late, or tracking information shows e.g. it has been “in transit” for an unusual length of time, please contact us
→ We can then lodge a formal enquiry with New Zealand Post who then place a formal enquiry with the United States Postal Service.
→ BUT, you must contact us within 30 days of order despatch from our premises.
→ If your correctly addressed parcel is genuinely lost by New Zealand Post or United States Postal Service, we will replace/refund you.
→ Note that our insurance does not cover theft/loss after delivery to your correctly specified address.

SPECIAL NOTE | GIFTING
→ When the name of the order recipient differs from yours, we assume it is a gift and therefore no documentation related to the order value is enclosed.
→ However, orders sent out of New Zealand do require a customs declaration on the outside specifying parcel contents and their value.
→ We enclose a standard “Best Wishes from” note bearing your name so that the recipient knows we have sent the order on your behalf.
→ New Zealand Nature does not currently offer a giftwrapping or card writing service.