Delivery/Shipping to United States under current Covid-19 conditions.

*Due to Covid-19, and its impact upon international freight services, please allow extra days to the published delivery times below.

  • Please also check United States Postal Service for the latest updates to delivery within the USA.
  • NEW SERVICE - International Express Courier - please scroll down for details.
  • Thank you for your patience, your understanding and your support!

We contract New Zealand Post to send your order by insured airmail or international courier and now, by International Express Courier.

  • Despatch emails are sent automatically, on our behalf, by New Zealand Post from noreply@notification.starshipit.com
  • Please remember to correctly enter your delivery address and your email address when you order, and also to check your junk mail or spam folder!
  • Once your order arrives in the USA, the United States Postal Service is the delivery agent under the terms of the Universal Postal Union except for "International Express Courier" where the delivery agent is DHL or their subcontractor.
  • Depending upon the weight and/or value of your order, one or more of the following options will be offered to you.

Airmail + Tracking

  • Please expect delays to the pre Covid-19 delivery target = 6-10 business days. (i.e. Monday-Friday excluding New Zealand public holidays)
  • Your despatch email will contain a tracking code with prefix “LX” and a link to New Zealand Post’s track and trace service.
  • Once it has arrived inthe USA, you may possibly see more localised information by entering your tracking code into United States Postal Service's track and trace service.

Intl. Courier (International Courier)

  • Please expect delays to the pre Covid-19 delivery target = 4-6 business days. (i.e. Monday-Friday excluding New Zealand public holidays).
  • This is a signature required service. To minimise delays, someone must be available to sign for the parcel. Local social distancing procedures apply.
  • Your despatch email will contain a tracking code with prefix “EP” and a link to New Zealand Post’s track and trace service.
  • Once it has arrived in the USA, you may possibly see more localised information by entering your tracking code into United States Postal Service's track and trace service.

Intl. Courier (International Courier) NEW SERVICE

  • Please expect delays to the pre Covid-19 delivery target = 2-4 business days. (i.e. Monday-Friday excluding New Zealand public holidays).
  • This is a signature required service. To minimise delays, someone must be available to sign for the parcel. Local social distancing procedures apply.

If your order is late or tracking information shows e.g. it has been “in transit” for an unusual length of time, please contact us.

  • Delivery times are targets and can be affected by e.g. Covid-19 shipping/processing delays or adverse weather.
  • If your order has not arrived within 15 business days after despatch, we can lodge a formal enquiry with New Zealand Post.
  • This will usually result in New Zealand Nature replacing or refunding your order if it cannot be found.