If you live in New Zealand
Within New Zealand, orders are delivered by courier $8 per order/destination regardless of the number of items ordered. Allow approximately 2-3 working days to most urban addresses or post office boxes. Please allow an extra 1-2 days for Rural Delivery (or you may wish to specify an urban address for delivery that may differ from your Postal/Billing Address). Within New Zealand we use Courier Post, who will email you tracking details, and will deliver as “signature not required”.
If you would like us to send an order overseas on your behalf, we will deduct GST and add airmail insured postage. You can choose to pay tracked or untracked shipping. For tracked shipping, Courier Post will email you tracking details. You will see the total cost at checkout before confirming your order with us.
Delivery times are approximately:
Australia: 6-10 days.
USA, UK: 7-10 days.
Canada: 10-14 days.
(If you wish to send elsewhere, please see the note below.)
If you live in Australia
Our prices are in NZ dollars including GST. At checkout NZ GST will be removed from your order and your choice of tracked or untracked shipping will be added. For tracked shipping, NZ Post will email you with tracking details. Please allow approx. 6-10 days for delivery.
If you live in USA/Canada
Our prices are in NZ dollars including GST. At checkout NZ GST will be removed from your order and your choice of tracked or untracked shipping will be added. For tracked shipping, NZ Post will email you with tracking details.
USA – please allow approx. 7-10 days for delivery.
Canada – please allow approx. 10-14 days for delivery.
If you live in the United Kingdom (Great Britain & Northern Ireland)
Our prices are in NZ dollars including GST. At checkout NZ GST will be removed from your order and your choice of tracked or untracked shipping will be added. For tracked shipping, NZ Post will email you with tracking details. Please allow approx. 7-10 days for delivery.
If you live elsewhere
If you live, or wish to send your purchase, to somewhere other than New Zealand, Australia, USA, Canada or the United Kingdom, our website is unable to take your order at this time. We are still developing our website and intend to be fully operational, and able to send to Europe, Asia and rest of world by November 2017.
Customs Duty and Sales Taxes (Excluding UK)
On some occasions customs services inspect parcels which may result in duty and sales tax being applied. We at New Zealand Nature have no control over this and unfortunately it remains the responsibility of the individual customer.
Order enquiries and Amendments
If you know your Order Number please contact us, using the ‘Contact Us’ facility on this website, for urgent resolution to your enquiry.
If you don't have your Order Number then please check if you can find the Order Confirmation email which you would have received directly after placing the order, and includes a link to email us.
If you don't know the Order Number and the Order Confirmation email has been lost, please use the Contact Us facility on this website and give us enough details so we can identify your order in our system, ie the name and address of the person who placed the order.
In some instances there may be small variations to the price shown on your credit card statement from the price you have paid for your order (usually just a few cents/pence and can often work in your favour). This is because of the time delay, and subsequent exchange rate fluctuation, between the day we charge your card and the day your credit card company charges your account. A surcharge may also be added by some credit card companies for international currency transactions.